How messiness & complexity endear brands to us
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MAY 22 2025

In the era of AI, what people crave most is… humanity. That means messy. Complicated. Embracing the nuance of intersectional identity. 

 

From their creative directors to influencers and ambassadors, the most successful brands are born from the vision of humans who inject authenticity into products and storytelling, creating the mix of relatability and aspiration that attracts us to the things we love. 

 

And as a brand built on passion (the realest human experience there is?), EQL is here for all that realness. Let’s explore how social commerce is embracing authenticity and human identity in this strange new world.

 

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Jordan Daniels and Nara Aziza Smith for Fendi | IMAGE COURTESY OF FENDI

Fendi celebrates complexity in identity

 

Fendi’s latest campaign nods to the foundational human experience of finding and expressing our identities. Ambassadors Nara Smith and KATSEYE represent global cultural influences and celebrate the diversity that’s central to humanity’s beautiful complexity.

 

What’s your i-Fendity?

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Kendrick steers Chanel toward a bolder future

 

Historically risk-averse Chanel’s newest ambassador doesn’t shy away from controversy. Plus, as a male representative for a brand that doesn’t produce menswear, Lamar’s signing could speak to a blurring of the binaries and boxes that we humans have never fit neatly into.

 

Meet the new Chanel

Rosie Marks

Bienvenidos a Miami, Louis Vuitton

 

Pharrell may be helming a quintessentially Parisian brand, but his vision pays unapologetic homage to his favorite city. The new collection is envisioned as attire for a cruise from Paris to Miami, connecting two iconic yet vastly different cultures in a line that feels true to its creative leader.

 

Ready to embark?

 

Mustafa Yalcin/Anadolu Agency/Getty Images

You Cannes not tell these celebs what to wear

 

Defiance is human. That’s one takeaway from Cannes’ attempt to change its dress code just hours before this year’s kickoff. Some celebrities boldly flaunted the rules in voluminous (and absolutely fabulous) dresses, and we’re here for it tbh.

 

Join the red carpet rebellion

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What makes influencers resonate in 2025?

Omnichannel (IRL included). Unfiltered, raw, real life. Authentic alignment. Organic conversations. These are a handful of the trends Forbes identifies from influencer marketing in our modern era. So… human. And maybe the antidote for our collective weariness at being influenced all the time.

How to update your influencer strategy

Did we just get our first taste of Gucci’s Demna-fication?

What will it take to bring Gucci back?

 

Since Gucci’s shift to “quiet luxury” over flamboyance also quieted fan enthusiasm, the iconic fashion house has been working to regain its footing. New creative director Demna, coming in from Balenciaga, is known for bold and complex visions that marry diverse cultural influences.

 

Our first glimpse of the new Gucci?

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What (the right) brand ambassadors can do for culture

 

Visibility fades. Culture lasts. And the brands that understand this difference are the ones that build legacies. Here’s what brands need to know to get their influencer programs right — and how we can all embrace strategies that make a lasting impact.

 

EQL Blog: How to build something real

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